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complaints officer

  • Customer Service
  • Maidstone
  • £20000 - £25000 per annum
  • Permanent
  • Full Time
  • 28 Jun 2018
  1. Jobs in Kent from Office Angels
  2. Office Angels
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Complaints Officer

£20,000 - £25,000 per annum

Monday - Friday 40 hours per week.

Kings Hill

Are you used to managing complex complaints? Do you have excellent communication and influencing skills? Do you have knowledge of the Financial Ombudsman Service Case Management?

If so, a large organisation, with excellent benefits for employees are looking for a Complaints Officer.

The role will be dealing with customer complaints that cannot be resolved within 3 days; you will investigate, respond and resolve complaints, liaise with the Financial Ombudsman Service as and when required and work on a caseload of work.

You will be responsible for managing the case from start to finish; and finalizing the reply as well as report on trends and make commercial decisions.

If you are interested in this role and feel you have the right skills - apply today for consideration.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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