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regional it support analyst

  • IT
  • Rochester
  • + Benefits
  • Permanent
  • Full Time
  • VIR-21372
  • 04 Jun 2018
  1. Jobs in Kent from Kudos Holdings
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Are you an experienced IT, IT Analyst or IT Support professional looking to take on a new challenge?

Viridor is one of the UK's leading recycling, renewable energy and waste management companies. Part of the FTSE 250 Pennon Group, Viridor puts waste into action, transforming it into high quality recyclables, raw materials and energy. This is an exciting time to work at Viridor. We are at the forefront of the UK's green economy and we use smart people and technology to deliver our vision, bringing people together to give the world's resources new life.

Due to continued success and growth, we are now looking to recruit a Regional IT Support Analyst for our team in Rochester. It is essential that you have demonstratable IT, IT Analyst or IT Support experience to be considered for this role.


Regional IT Support Analyst Role:

Joining our team as a Regional IT Support Analyst, you will provide software, hardware and network support for all users, customers and stakeholders primarily in the South Eastern region. This may also extend to other operational regions of the company as required by the business. You will resolve relevant 1st and 2nd line support incidents / service request and accurately update and maintain the web-based service desk portal with progress or resolution information.

You will also assist the Regional Support Manager in delivering the corporate ICT strategy to ensure the delivery of ICT services that meet with the requirements of all users, customers and stakeholders. Duties include:

* Provide 1st and 2nd line IT technical support for the regional users.
* Provide field support to the region on any technical issues/requests that cannot be successfully resolved remotely.
* Work with preferred suppliers in ordering for the department or on behalf of users as part of any service request within authorised limits.
* Managing the requirements of users within the business and the maintenance/replacement of all desktop PC's, laptops and other equipment in line with department's hardware lifecycle policy.
* Support in the execution of infrastructure changes within the business lead by the project team ensuring project schedules are met.
* Highlight opportunities, streamlining and new working practices in all process to alleviate pressure on regional and wider ICT teams


Our ideal Regional IT Support Analyst will have:

* Hold a recognised ICT certification, preferably including one of the following: A+, MCP, NVQ Level 3 in IT or equivalent experience.
* Experience working in an ICT role supporting local and remote users
* Experience in installing, configuring and maintaining a wide variety of hardware and software
* Highly developed knowledge of Information Communications Technology and its application
* Extensive knowledge of Microsoft Windows 7 & 10 operating systems
* Ideally have an understanding of ICT areas including Active Directory, DHCP, DNS and TCP/IP and Microsoft SharePoint online
* Ability to contribute towards innovative ideas and solutions
* Highly motivated with high levels of accuracy


In return for your hard work as our Regional IT Support Analyst, we can offer a salary of £20,000 to £28,000 per annum, dependent upon experience, plus excellent benefits, including pension, healthcare and a range of other benefits.

If you want to work within in a team-orientated and collaborative environment, for a company that strives to be environmentally, socially and economically sustainable, click APPLY!


The vacancy you have applied for is being advertised by CVWOW Ltd, the UK's leading, award winning recruitment specialist. No terminology in this advert is intended to be deemed discriminatory. We are happy to accept applications from all suitably qualified persons regardless of their age, gender, race, religion, disability, sexual orientation or marital status. Full terms and conditions of the CVWOW business can be found on ou

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