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call centre manager

  • Call Centre
  • Chatham
  • £55000 - £60000 per annum
  • Permanent
  • Full Time
  • SWHF150318
  • 16 Apr 2018
  1. Jobs in Kent from Meridian Business Support
  2. Meridian Business Support
  3. More Jobs from this Recruiter

Global retailer seeks Call Centre Manager … with a difference!



Come and be the head of our "Centre of Excellence" …..



We need someone with an in-depth knowledge of Call Centre Management. Hands on experience of creating a team, training them and monitoring their performance. With a newly created "Centre of Excellence" your role will be to manage the technical calls, which enter our call centre and ensure they are handled providing the best possible customer care.

Ideally you will come from either Retail, FMCG, IT / Software sector or an extremely fast paced call centre environment, that take high level technical calls. We would like you to have managed a team of 20 agents or more. As we run three core shift and this team will be responsible for taking overseas calls, your core hours will mirror that of the majority of your team, namely from 2-10pm Monday to Friday.

Supervising your entire team, you need to be a clear and concise communicator, a strong manager, have the ability to influence, have possible worked on a change management project previously; yet be someone who likes to work in a collaborative manner. To have a technical mind (although you will be given full training on our range of products) an interest in technology would have its advantages. Your role will be crucial liaising with, customers both local and the wider business community; which will result in meetings, being attended 15 % of the time overseas. So the ability to travel flexibly is required.

In return we will pay a salary relevant to your experience we are pitching the role at around £60k. Excellent flexible benefits on offer.

Please contact our recruitment expert Shirley Willis of Meridian Business Support who will discuss your application. Her contact number is 01795 859 260 or you can email her on swillis@meridianbs.co.uk

Meridian Business Support is acting on behalf of our Client as a Recruitment Agency.

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