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applications engineer

  • Engineering
  • Dover
  • Negotiable
  • Permanent
  • Full Time
  • HQ00090813
  • 13 Sep 2017
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My client is a leading OEM that design and manufacture test and measuring equipment from their facilities in Dover. They are a world leading brand and a household name.

The role will be the foremost technical interface to key users in both pre- and after-sales and act as the key link between sales and engineering teams. This role will directly support sales managers as the technical expert on the product portfolio to secure business and manage the technical support of the customer through the key choice phase. It will establish and maintain close technical ties to the key account to facilitate rapid resolution of customer issues and to also identify potential additional opportunities with existing accounts.

Working within the Dover Product Management team, the role is part based on site and part based visiting users.

Main responsibilities are:
-To determine key gaps in the delivery of product segments against plan and provide assistance to the sales team in closing these gaps.
-Accompany sales managers on domestic and international travels and participate in technical conference calls as product specialist.
-Support development products with reports from field trials at alpha, beta phases and whilst in service.
-Support participation in international trade shows, exhibitions and industry events by technical demos.
-Write application notes.
-Maintain customer relations via phone or e-mail, and organize customer visits on a regular basis, in order to assess product and service satisfaction

Desired Skills & Experience:
-Engineering Qualification.
-Experience in technical customer support, application engineering or technical sales role.
-Strong technical understanding of the electrical supply and associated industries.
-Experience in at least one of the market segments; utility, maintenance, contractor.
-Strong communication skills and an ability to work through technical issues with customers
-Very high fluency in verbal and written English language.
-Willing to travel both in domestic and international markets.

Commutable from: Dover, Kent, Ashford, Canterbury, Folkestone, South East, London
Key words: Applications Engineer Technical Support Customer Business Development Field Sales Electronics

STR Limited is acting as an Employment Agency in relation to this vacancy.

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