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service delivery manager

  • IT
  • Ashford
  • Negotiable
  • Permanent
  • Full Time
  • 327169/002
  • 17 Jul 2017
  1. Jobs in Kent from Harvey Nash
  2. Harvey Nash
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SERVICE/CUSTOMER RELATIONSHIP MANAGER- Kent- £75K- Required experienced service/customer relationship manager to oversee the operational relationship between IT and the business, leading and developing all aspects of my insurance client's end user service.

This CHALLENGING position offers the opportunity to own the IT service relationship, focusing on customer satisfaction, service reviews, stakeholder management and continued service improvement. KEY RESPONSIBILITIES:

* Ability to demonstrate experience/interaction skills throughout a large organisation and performing a service relationship role suitable to a FTSE 100 business
* Experience in a mixed internal/external outsourced model and driving commercial and operational value from existing and new partners
* Lead, Own and Develop a high performing relationship with your assigned directorate and contribute to the development of the service relationship management framework
* Promote and embed service catalogues within the business, service management processes, tools, suppliers and standards within the target end user community
* Primary point of contact for the key business stakeholders of Technology Service Operations and chair end user reviews and service reporting
* Own all actions to resolve/escalate issues and support the major incident process
* Experience of productising a service, setting up tier customer reviews and help to lead the strategic direction of the service relationship team/function

IF YOU have the ability to help build a service management function within a FTSE 100 business then APPLY NOW FOR IMMEDIATE CONSIDERATION!!

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