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it vendor manager

  • IT
  • Ashford
  • Negotiable
  • Permanent
  • Full Time
  • 330360/001
  • 17 Jul 2017
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IT VENDOR MANAGER- KENT- 40K + Car allowance and Excellent Benefits- Required experienced IT Vendor Manager to manage the delivery of my clients contracted services, constantly building strong business relationships and managing business requirements.

The challenging position will offer the opportunity to manage the IT Vendors for my client in the food service industry, ensuring the effective delivery of all their contracted services. KEY RESPONSIBILITIES:

* Manage the defined IT Vendors ensuring delivery of contracted services
* Ensure strong relationships are built enabling the business to leverage 'best service for best price' at all times
* Understand the key cost drivers behind contracted services and review Vendor invoices for accuracy
* Drive Vendor cost reduction and performance improvement in order to maximise the value from Vendor relationships over and above contractual commitments
* Manage Vendor commercial issues and negotiate their settlement to avoid escalation
* Assist, and possibly manage any live or on-going service incidents
* For key Vendors, manage SLAs and KPIs, reviewing information on those Vendors in monthly dashboards in order to provide an holistic view of Vendor performance
* Adhere to agreed Vendor governance attending regular operational and governance meetings to ensure any Vendor relationship, delivery, quality or commercial issues are highlighted and resolved.
* Able to analyse contracts and spend - implementing KPIs, Service Improvements and Cost savings
* MUST HAVE; experience of working within, or managing, outsource managed services contracts, as well as an excellent understanding and experience of interacting with other ITIL processes such as Service, Change and Problem Management
* Strong service awareness alongside risk management and mitigation
* Knowledge of IT Service Delivery Management (ITIL) Desirable

IF YOU are looking for a new opportunity working for a highly established international business, APPLY NOW FOR IMMEDIATE CONSIDERATION!!

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